Global Supply Chain & Customer Service Specialist

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Global Supply Chain & Customer Service Specialist

Location: Warszawa, Nr ref.: 99310

What we offer:

Competitive pay and attractive annual bonus
On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
Lot of flexibility in terms of work arrangements (work from office or from home)
Private medical care (various options to choose) and life insurance
Employee pension and savings programs
JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
Multisport card, foreign languages classes
Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
Working in a diverse and inclusive organization of over 40 different nationalities

and most important benefits:

medical care
pension plan
life insurance
Multisport card
family leave

What this position is about - Purpose:

You will be responsible for managing operations within the scope of tobacco leaf logistics activities, coordinating the supply of raw materials to JTI markets and third-party customers in collaboration with internal and external partners such as service suppliers, factories, markets, global logistics, finance, and R&D.

What will you do - Responsibilities:

Efficiently manage customer service and supply chain processes specific to tobacco leaf logistics using SAP4Hana and Transportation Modules.
Ensure timely delivery of tobacco leaf products to dedicated markets and customers, adhering to JTI policies and procedures.
Act as a central liaison between factories, suppliers, customers, markets, and logistics partners.
Process purchase orders within SAP, ensuring accuracy and compliance.
Manage shipments and ensure continuous supply of tobacco leaf products.
Coordinate with forwarders/carriers to establish transport documentation, both SAP and non-SAP.
Support internal and external auditors with logistics-related inquiries.
Review and provide feedback on logistics-related reports for compliance with internal controls.
Collaborate with Finance on Accounts Receivable/Accounts Payable and end-of-period closing activities.
Review and approve release of blocked invoice documents from third-party/intercompany suppliers.
Actively support Team with internal tools creation using lean methodology.

Who are we looking for - Requirements:

High School Diploma and/or Commercial Diploma
2+ years of experience (Specialist) in Supply Chain, Logistics, or Customer Service, preferably in a multinational company or the tobacco industry
Fluent in English (written & spoken); any other language is an asset
Experience working with SAP or other ERP systems, as well as proficiency in MS Office
Lean Six Sigma certification (any) or knowledge on Lean philosophy will be treated as strong asset

If this role is what youre looking for, apply now by sending CV in English.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

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